Terms of Use — Last Updated: January 30, 2026
The following terms and conditions govern use of all Appy Pie websites, platforms, products, APIs, automation services, artificial intelligence services, and software made available by Appy Pie LLP, including Appy Pie Automate (collectively referred to as the “Service”).
The Service is owned and operated by Appy Pie LLP (“AP”), which expression shall include its successors, affiliates, subsidiaries, and permitted assigns. AP may use third-party payment processors to collect payments. These processors may be located globally and may change at AP’s discretion. Third-Party Payment Processors are independent entities and are not parties to this Agreement.
The Service is offered subject to your acceptance without modification of all terms contained herein and all related policies published by AP, including Privacy Policy, Security Policy, and Data Processing policies.
—The person or entity accessing or using the Service shall be referred to as the “Customer”.
—The Effective Date of this Agreement shall be the earlier of:
To access the Service, Customer must create an account using valid credentials. Customers are responsible for maintaining the confidentiality of account credentials and all activities occurring under the account.
Customers must immediately notify AP of any unauthorized use or security breach.
AP shall not be liable for losses resulting from unauthorized account access.
—Appy Pie Automate is a workflow automation platform that enables Customers to connect applications, automate repetitive processes, and transfer data between third-party systems based on Customer-defined triggers and actions.
Appy Pie Automate acts solely as an integration intermediary and does not claim ownership of Customer Data transferred between connected applications.
The platform retains only encrypted authentication tokens required for maintaining integrations. Tokens are refreshed or replaced based on third-party platform authentication requirements.
—Appy Pie Automate does not permanently store Customer platform data unless required for temporary workflow execution, logging, or system stability.
Customers retain full responsibility for securing data stored in third-party applications connected through automation workflows.
—AP maintains commercially reasonable technical and organizational security measures designed to protect Customer Data during automation transfer processes.
—Customers are fully responsible for all data, automation workflows, triggers, content, and configurations created using the Service (“Customer Content”).
By using the Service, Customer represents and warrants that:
Customer grants AP a worldwide, non-exclusive, royalty-free license to process Customer Content solely for the purpose of delivering and maintaining the Service.
—AP reserves the right, but not obligation, to remove or restrict content or workflows that violate policies or laws.
—AP offers monthly and annual subscription plans. Subscriptions automatically renew unless cancelled prior to renewal date.
Fees are billed in advance and are non-refundable except where required by law or explicitly stated in refund policies.
—Customers may be offered trial access. Payment details may be collected but charges will apply only after trial expiration unless cancelled.
—Cancellation takes effect at the end of the current billing cycle. Early termination does not qualify for partial refunds.
—Due to the digital nature of the Service, payments are generally non-refundable unless refund is requested within seven (7) days of first paid charge after trial conversion.
—Customers shall not use the Service for:
AP reserves the right to suspend or terminate accounts violating acceptable use policies.
The Service may include artificial intelligence powered automation tools, workflow intelligence systems, predictive automation capabilities, and machine-assisted decision execution (“AI Features”).
Customer retains full ownership of Customer Data, workflow logic, automation configurations, and outputs generated using the Service.
Customer grants AP a limited, non-exclusive, non-transferable license to process Customer Data solely for:
Customer agrees not to use AI Features to create, distribute, or automate:
Appy Pie Automate enables Customers to connect to third-party applications, APIs, messaging systems, SaaS platforms, and external data sources (“Third-Party Services”).
Customer acknowledges and agrees that:
AP shall not be liable for data loss, service interruption, or automation failure caused by Third-Party Services.
—AP may utilize third-party infrastructure providers, cloud hosting services, monitoring tools, and data processing vendors (“Sub-Processors”) to operate and maintain the Service.
Sub-Processors are contractually obligated to maintain appropriate data protection, confidentiality, and security controls.
Sub-Processors may be located in multiple jurisdictions depending on infrastructure requirements.
—AP implements commercially reasonable administrative, technical, and organizational safeguards including:
Customer acknowledges that no system can be guaranteed completely secure and agrees to use the Service at their own risk within commercially reasonable security standards.
—For data protection and compliance purposes:
AP processes Customer Data only:
AP retains Customer Data only for the duration necessary to provide the Service or as required by law.
Upon account termination, AP will delete or anonymize Customer Data within commercially reasonable timeframes, except where retention is legally required.
—AP may perform scheduled or emergency maintenance to ensure platform stability, security, and performance.
Service interruptions may occur during maintenance windows or unforeseen infrastructure failures.
AP will use commercially reasonable efforts to minimize downtime but does not guarantee uninterrupted service availability.
Except for Customer Content and Customer Data, all intellectual property rights in and to the Service, including but not limited to software, platform architecture, automation frameworks, APIs, workflow engines, user interfaces, design systems, documentation, and proprietary technology, remain the exclusive property of Appy Pie LLP and its licensors.
This Agreement does not transfer ownership of any intellectual property from AP to Customer.
Customer is granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for lawful business purposes during an active subscription period.
—Customer retains ownership of workflows, automation configurations, integrations, and data processed through the Service.
Customer grants AP a worldwide, royalty-free license to host, process, and execute Customer workflows solely for delivering the Service.
AP does not claim ownership over Customer automation logic or connected platform data.
—From time to time, AP may release beta, experimental, or early access features (“Beta Features”).
Beta Features:
Beta Features should not be used for mission-critical production workflows.
—The Service is provided on an “as is” and “as available” basis.
AP disclaims all warranties, including but not limited to:
Customer assumes full responsibility for use of automation workflows created using the Service.
—To the maximum extent permitted by law, AP shall not be liable for:
Total liability shall not exceed the subscription fees paid by Customer during the twelve (12) months preceding the claim.
—Customer agrees to indemnify and hold harmless AP, its employees, officers, partners, and licensors against claims arising from:
AP may suspend or terminate Customer access to the Service:
Customer may terminate by discontinuing Service use or cancelling subscription.
—If Customer initiates a chargeback or payment dispute:
Customers must contact AP billing support before initiating disputes.
—AP reserves the right to modify these Terms at any time.
Continued use of the Service after updates constitutes acceptance of revised Terms.
—This Agreement shall be governed by the laws of New Delhi, India.
All disputes shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.
—AP shall not be liable for delays or failures caused by events beyond reasonable control, including:
Customer retains full ownership of Customer Data, automation workflows, integration configurations, and outputs generated through use of the Service.
AP does not claim ownership over Customer business data processed through Appy Pie Automate.
AP may temporarily process or store Customer Data only as necessary for:
AP processes personal data in accordance with applicable global data protection laws, including but not limited to:
Customer is responsible for ensuring lawful data collection and processing before transmitting data through the Service.
—For purposes of data protection regulations:
AP shall process personal data only in accordance with Customer instructions and applicable law.
—AP shall assist Customer, where technically feasible, in responding to data subject requests including:
Requests may be submitted via designated security or privacy contact channels.
—AP maintains security incident response procedures designed to detect, investigate, and respond to data security incidents.
In the event of a confirmed data breach affecting Customer Data, AP will notify Customer without undue delay where legally required.
—AP may engage Sub-Processors to support Service delivery.
Sub-Processors are contractually obligated to maintain data protection and confidentiality obligations consistent with this Agreement.
Customer may request information regarding active Sub-Processors where legally required.
—Customer acknowledges that data may be processed in multiple jurisdictions depending on infrastructure location.
Where required, AP implements appropriate safeguards including:
Upon reasonable written request, AP may provide compliance documentation including security certifications or audit summaries, subject to confidentiality obligations.
—Upon termination of Service:
The Service is not intended for individuals under sixteen (16) years of age. AP does not knowingly collect personal data from minors.
—AP may disclose Customer Data where required by law, regulation, or valid legal process.
—AP may update security, compliance, and privacy practices as technology and regulations evolve.
Continued use of the Service constitutes acceptance of updated compliance practices.
The following documents are incorporated into and form an integral part of these Terms of Use. In case of conflict between this Agreement and any Schedule, the Schedule shall prevail solely with respect to the subject matter covered therein.
By using the Service, Customer acknowledges and agrees that these Schedules and Contractual Clauses are binding and enforceable as part of this Agreement.