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![Trustpilot Integration]()
Trigger application: Trustpilot -
![Trustpilot Integration]()
Add Trigger Event:
Trustpilot Zendesk Integration
With Appy Pie Automate, you can save time by combining Trustpilot Integration with Zendesk Integration in one workflow.
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![Trustpilot]()
Simplify Trustpilot Zendesk Integration with seamless setup
Easily set up Trustpilot Zendesk Integration without coding. Start automating your workflows and Integrate Trustpilot with Zendesk today.
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![Zendesk]()
New Group
Triggers every time a new group is created in Zendesk.
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![Zendesk]()
New Internal Note
Triggers when a internal note is created in Zendesk.
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![Zendesk]()
New Organization
Triggers once a new organization is added to Zendesk.
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![Zendesk]()
New Ticket
Triggers every time a new ticket is added to a view.
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![Zendesk]()
New User
Triggers when a new user is created in Zendesk.
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![Zendesk]()
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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![Zendesk]()
Updated User
Triggers when a user is updated in Zendesk.
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![Zendesk]()
Add Comment to Ticket
Add a comment to an existing ticket.
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![Zendesk]()
Create Organization
Create a new organization.
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![Zendesk]()
Create Ticket
Create a new ticket.
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![Zendesk]()
Create User
Create a new user.
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![Zendesk]()
Update Organization
Update an existing organization.
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![Zendesk]()
Update Ticket
Modify an existing ticket status or add comments.
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![Zendesk]()
Update User
Modify an existing user.
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![Zendesk]()
New Group
Triggers every time a new group is created in Zendesk.
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![Zendesk]()
New Internal Note
Triggers when a internal note is created in Zendesk.
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![Zendesk]()
New Organization
Triggers once a new organization is added to Zendesk.
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![Zendesk]()
New Ticket
Triggers every time a new ticket is added to a view.
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![Zendesk]()
New User
Triggers when a new user is created in Zendesk.
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![Zendesk]()
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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![Zendesk]()
Updated User
Triggers when a user is updated in Zendesk.
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![Zendesk]()
Add Comment to Ticket
Add a comment to an existing ticket.
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![Zendesk]()
Create Organization
Create a new organization.
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![Zendesk]()
Create Ticket
Create a new ticket.
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![Zendesk]()
Create User
Create a new user.
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![Zendesk]()
Update Organization
Update an existing organization.
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![Zendesk]()
Update Ticket
Modify an existing ticket status or add comments.
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![Zendesk]()
Update User
Modify an existing user.
How Trustpilot and Zendesk Integrations Work
Follow the steps below to start setting up your Trustpilot integrations using Appy Pie Automate:
Trigger Details
Action Details
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![Zendesk Integration]()
Trigger application: Zendesk -
![Zendesk Integration]()
Add Action Event:
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Step 1: Select Trigger
Choose Trustpilot as the trigger app, select the desired event, authenticate your account, and successfully run a test.
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Step 2: Select Action
After completing the trigger test, select Zendesk as the action app from the list to continue your workflow automation flow.
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Step 3: Authenticate
Connect your Zendesk account & authenticate it. This ensures the integration works seamlessly.
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Step 4: Setup & Test
Choose the data you want to send from Trustpilot to Zendesk, run a final test, and your AI workflow automation is ready!
Choose the app you want to Integrate with Trustpilot
Choose the app you want to Integrate with Zendesk
Integration guide
Connect Trustpilot and Zendesk to turn customer feedback into faster support actions
Automate the flow of reviews and ratings from Trustpilot directly into your Zendesk tickets to reduce manual work and improve response times.
Overview
SummaryBy connecting Trustpilot with Zendesk through Trustpilot integrations, businesses can automatically capture customer sentiment from reviews and turn it into actionable support cases. This seamless integration ensures no valuable feedback gets lost in the noise — whether it’s a glowing 5-star review or a urgent 1-star complaint. The result? Smarter service, happier customers, and teams that spend less time copying and pasting — and more time solving real problems.
Why integrate Trustpilot with Zendesk?
BenefitsWhen customer reviews are siloed from your support system, you risk missing critical signals about product issues, service gaps, or emerging trends. Integrating Trustpilot with Zendesk eliminates this blind spot by syncing reviews in real time, giving support teams immediate context before they even reply. This isn’t just about efficiency — it’s about delivering personalized, proactive service that builds trust and loyalty.
Marketing and product teams also benefit. Positive reviews can be tagged and routed to campaigns, while negative ones trigger internal alerts for product improvements. With both systems talking to each other, your entire customer experience ecosystem becomes more responsive and data-driven.
Use cases that actually matter
Real-world-
Turn negative reviews into priority tickets
When a Trustpilot review drops below 2 stars, automatically create a high-priority Zendesk ticket tagged with “Urgent Feedback” and assign it to your customer success lead.
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Sync review data with Zendesk to enrich customer profiles
Every Trustpilot review gets attached to the corresponding Zendesk customer record, giving agents instant insight into past experiences — no more asking, “Have you reviewed us before?”
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Trigger internal alerts for top-rated customers via Autotask Zendesk integrations
Use Autotask Zendesk integrations to automatically notify your account managers when a customer leaves a 5-star review, so they can send a personalized thank-you or upsell offer.
💡 Pro Tip: Use custom tags in Zendesk like “Trustpilot_5Star” or “Trustpilot_Critical” to easily filter and report on feedback trends across your support team.
Step-by-step setup
No codeWorkflow
- Start by connecting your Trustpilot and Zendesk accounts using Appy Pie Chatbot Zendesk integrations, then choose “New Review” as the trigger event.
- Map fields like review score, comment, and customer name from Trustpilot to custom fields in Zendesk — optionally add conditions like “Only create tickets if score ≤ 2”.
- Enable the automation, test with a sample review, then expand it to include notifications to Slack or auto-reply templates in Zendesk.
Advanced automation ideas
Build a multi-step workflow that sends a follow-up email to customers who leave reviews below 3 stars, then logs their response in Zendesk as a new ticket. Or, combine this integration with your CRM to score customer loyalty based on review history and ticket resolution time — creating a unified NPS + CSAT dashboard.
No-code setup
Enterprise-grade security
Automate in minutes
Scales with your team
✨ Did You Know? Companies that respond to online reviews within 24 hours see a 22% increase in customer retention — and automated integrations make that response time possible at scale.
FAQs
HelpfulDo I need technical skills to set this up?
Nope — Appy Pie Automate’s drag-and-drop interface makes it easy for anyone to connect Trustpilot and Zendesk without writing code. If you’ve used tools like ConnectWise Zendesk integrations, you already know how intuitive this process is. Just pick your trigger, choose your action, map the fields, and hit go.
Can I customize which review data syncs to Zendesk?
Absolutely. You can choose exactly which fields to transfer — like review text, star rating, customer name, or date — and even set filters so only reviews matching certain criteria (e.g., “contains ‘delay’”) trigger a ticket. You can also map custom tags or assignees based on review sentiment.
What happens if the connection fails or a review doesn’t sync?
Appy Pie Automate logs every automation run and sends alerts if a sync fails. You can view detailed histories, retry failed actions with one click, and even set up email notifications for critical errors so your team stays in the loop.
Is my customer data secure when syncing between Trustpilot and Zendesk?
Yes. All data transfers are encrypted end-to-end, and we comply with GDPR, CCPA, and SOC 2 standards. You control what data flows between systems, and no third parties have access to your reviews or support tickets.
Built for reliability and privacy — automate smarter while staying in control.
Bringing it all together
Wrap-upConnecting Trustpilot and Zendesk turns passive feedback into active service improvements — eliminating manual data entry, reducing response times, and helping your team deliver more empathetic, informed support. Whether you’re scaling with Freshservice Zendesk integrations or just starting your automation journey, this integration ensures every voice matters — and every review leads to action.
Build your first Trustpilot–Zendesk automation
Start Automating
Set up your first workflow in under 5 minutes — no code required.