Triggers when an email is sent to a recipient from one of the campaign sequence messages.
New Open
Triggers when a recipient opens an email.
New Reply
Triggers when a recipient replies to one of your messages.
Add Message to Ticket
Add a new note to an existing ticket.
Create Organization
Create a new organization.
Create Person
Creates a new person.
Create Ticket
Creates a new ticket.
Update Ticket
Update an existing ticket.
Add Recipient by Email Address
Adds a single recipient to a campaign. NOTE: This can cause emails to immediately be sent.
Add Recipients by Email Addresses
Adds multiple recipients to a campaign. NOTE: this can cause emails to be immediately sent
Create Leads
Creates leads from existing recipients that match the given email addresses.
Pause/Unpause Campaign
Pauses or unpauses all sending for a campaign. When pausing, emails currently being sent will not be stopped. When unpausing, the sending calendar will be rescheduled to account for any pending emails.
Pause/Unpause Recipient
Pauses or unpauses a recipient from receiving pending emails. WARNING: When unpausing, this may cause emails to be sent immediately.
Unsubscribe Recipients
Unsubscribes one or more recipients from all current and future campaigns for your team.
Update Lead Status
Updates lead status to Won, Lost, Ignored, or Reopened.
New Organization
Triggers when a new organization is created.
New Person
Triggers when a new person is created.
New Ticket
Triggers when a new ticket is created.
New Ticket Reply
Triggers when a ticket is answered.
New Click
Triggers when a recipient clicks on a link.
New Lead
Triggers when a lead is created.
New Lead Status
Triggers when the status of a lead changes.
New Message Sent
Triggers when an email is sent to a recipient from one of the campaign sequence messages.
New Open
Triggers when a recipient opens an email.
New Reply
Triggers when a recipient replies to one of your messages.
Add Message to Ticket
Add a new note to an existing ticket.
Create Organization
Create a new organization.
Create Person
Creates a new person.
Create Ticket
Creates a new ticket.
Update Ticket
Update an existing ticket.
Add Recipient by Email Address
Adds a single recipient to a campaign. NOTE: This can cause emails to immediately be sent.
Add Recipients by Email Addresses
Adds multiple recipients to a campaign. NOTE: this can cause emails to be immediately sent
Create Leads
Creates leads from existing recipients that match the given email addresses.
Pause/Unpause Campaign
Pauses or unpauses all sending for a campaign. When pausing, emails currently being sent will not be stopped. When unpausing, the sending calendar will be rescheduled to account for any pending emails.
Pause/Unpause Recipient
Pauses or unpauses a recipient from receiving pending emails. WARNING: When unpausing, this may cause emails to be sent immediately.
Unsubscribe Recipients
Unsubscribes one or more recipients from all current and future campaigns for your team.
Update Lead Status
Updates lead status to Won, Lost, Ignored, or Reopened.
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
What Is Mailshake?
Mailshake is an email outreach tool that has features like mail merge and auto follow-ups to make email outreach fast and effective. Appy Pie Automate allows you to instantly connect Mailshake with over 100 other apps to help you automate your workflow.
How Deskpro and Mailshake Integrations Work?
The integration between Deskpro and Mailshake is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
Connection Establishment: The first step is establishing a secure connection between Deskpro and Mailshake. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
Is the Integration Between Deskpro and Mailshake secure?
While assessing the security of integrating Deskpro with Mailshake, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Deskpro-Mailshake integration:
Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
Data Storage Security: This ensures that the databases or storage systems used by Deskpro and Mailshake integration have adequate security measures.
User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
Page reviewed by Abhinav Girdhar | Last Updated on April 20, 2025, 2:32 pm
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